Please submit a request through our Contact Us page within 7 days of delivery. Include your order number and clear photographs of the product, packaging, and shipping box.
Once the issue is reviewed and approved, we will replace the affected item or issue a refund at no additional cost to you.
Due to the consumable nature of our olive oils, balsamics, and other food products, all food sales are final. We cannot accept returns or exchanges, including unopened products, once they have been shipped or purchased.
The following items cannot be returned: Olive oils, balsamics, and other food products Opened or partially used products Gift cards Custom or personalized items Sale items or seasonal collections marked Final Sale
Approved refunds will be returned to the original payment method. Please allow 5–10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or credit-card provider. Customers will not be responsible for replacement or shipping costs when an order arrives damaged, defective, or incorrect.
Please submit your request through our Contact Us page with your order number, photos (if applicable), and reason for your request.
Include:
Your order number
Photographs of the item and packaging
A brief description of the problem
Please do not mail products back unless you receive return instructions from us.
